Understand the information used in your visit
Browsing the plan and guide pages does not require a WhatsApp message. When you choose to contact us, the information in that conversation helps us handle your order or question.
Information in an order or help request
You may share a contact name, order reference, device model or description of your setup. We use the details to understand the request, respond and follow it up. Leave out information that is not needed to deal with the question.
Opening the WhatsApp conversation
An order link prepares a message containing your selection. Check that text before you send it. WhatsApp is operated separately and processes information under its own privacy terms.
The annual offer during a visit
Session storage in your browser records whether the annual offer has already been shown during the visit. That record helps prevent the same offer from appearing repeatedly in the session. It does not store your subscription password.
Images of customer conversations
The customer screenshots supplied for the website keep the original messages visible while covering private details. Contact us through WhatsApp if your question concerns one of those images.
Ask about information you shared
Use your WhatsApp conversation to request access to, correction of or deletion of information linked to it. Identify the conversation or order sufficiently for us to find it, without sharing passwords or unnecessary payment details.